shreyash_chede Tutor
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Laptop turned off suddenly

Microsoft Windows 8.1 (64-bit)

So my laptop was on charge and I was surfing on chrome suddenly my laptop turned off i tried to hold down the power button after unplugging the charger and then try to start it but it wont work,  then I tired to remove the battery and and plug it in and try to start but that didnt work either.  My laptop isn't charging at all,  please help ASAP I want to complete a VAPT report of my internship. 

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Laptop turned off suddenly



Thank you for posting your query on HP Community,


Have you tried to use a different compatible charger and check if it helps?

Did this happen after a power surge or power outage? Have you tried to use a different wall outlet and check if that works.


Let's start off by performing a Hard reset on the notebook

Before power resetting your computer, do the following:

  1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

  2. Turn over the computer and look for a battery compartment door.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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