07-20-2019 01:50 PM
So my laptop was on charge and I was surfing on chrome suddenly my laptop turned off i tried to hold down the power button after unplugging the charger and then try to start it but it wont work, then I tired to remove the battery and and plug it in and try to start but that didnt work either. My laptop isn't charging at all, please help ASAP I want to complete a VAPT report of my internship.
07-22-2019 05:36 PM
Thank you for posting your query on HP Community,
Have you tried to use a different compatible charger and check if it helps?
Did this happen after a power surge or power outage? Have you tried to use a different wall outlet and check if that works.
Let's start off by performing a Hard reset on the notebook:
Before power resetting your computer, do the following:
Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.
Turn over the computer and look for a battery compartment door.
If there is a battery compartment, use the steps in Reset a laptop with a removable battery.
If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.
HP Guided Solution - No Power or No Boot Troubleshooting for notebook or desktop computers.
Computer Does Not Start (Windows for notebook computers.
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