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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop turns on, LED lights up and fans go on, but no boot?

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10-16-2024 10:24 AM
I have tried resitting the ram, nothing. Pressing esc on power on, nothing. Leaving it on, nothing. Laptop is just under 2 years old, only gets used for a couple hours a week. Tried to connect to a support agent multiple times but as excepted completely useless and don’t get back to me.
10-18-2024 12:04 PM
Hi @KristopherM
Welcome to the HP support community.
I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
Please try this :
BIOS Recovery:
- If your laptop has a BIOS recovery option, you might try to access it:
- Power off the laptop.
- Press and hold the Windows key + B while powering it on.
- Continue holding the keys until you see the HP logo. This may initiate a BIOS recovery.
Test with an External Display:
- Connect your laptop to an external monitor or TV. If you see a display, it may be an issue with the laptop’s screen.
Refer to this link , click here
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj-HP Support
Raj2111
I am an HP Employee