Laptop turns on, LED lights up and fans go on, but no boot?

[KristopherM]

I have tried resitting the ram, nothing. Pressing esc on power on, nothing. Leaving it on, nothing. Laptop is just under 2 years old, only gets used for a couple hours a week. Tried to connect to a support agent multiple times but as excepted completely useless and don’t get back to me.

[Raj2111]

Hi @KristopherM 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please try this :

BIOS Recovery:

• If your laptop has a BIOS recovery option, you might try to access it:
  • Power off the laptop.
  • Press and hold the Windows key + B while powering it on.
  • Continue holding the keys until you see the HP logo. This may initiate a BIOS recovery.

Test with an External Display:

• Connect your laptop to an external monitor or TV. If you see a display, it may be an issue with the laptop’s screen.

Refer to this link , click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support