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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop unresponsive to hard reset.

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06-06-2021 12:57 PM
Hello, my pavilion gaming laptop got stuck in the login screen so I pushed the power botton for a hard resset. When I tried to turn it on again, the screen remained black and, after a while, the engines just roared and they are still making noise after an hour. I tried to turn it off, but it keeps going no matter how long I keep pushing the power botton.
For now, I decided to disconnect it and wait until it run out of energy. Can somebody help me, please?
06-06-2021 01:10 PM
Hi,
I guess you could remove the battery and place it back again. You will have to "open" the PC to perform this action.
If you want a guide on how to do this you will need to provide the exact model or product number of the machine.
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Let us know,
David