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HP Recommended
HP Pavilion Laptop PC 15-eg0000 (9WF74AV)

Today I got a message that my battery was low so I plugged in my laptop.  Laptop turned off and now I can’t get it to turn back on. I’ve unplugged it and plugged it back in a different location. I just don’t know what to do to try to get it to come back on.

1 REPLY 1
HP Recommended

@WendyO8

 

Welcome to the HP community.

 

I understand that your notebook is not powering on, and I am glad to assist you.

Examine the adapter and power cord for physical damage 

Test the power from the AC wall outlet to the notebook connector 

Start the computer using the battery only 

Check that the lid switch moves freely 

When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning. 

If the battery does not accept the charge or the notebook does not turn on without the AC adapter, contact HP to order a replacement battery. 

If the LEDs do not glow, and there are no other indicators of power being available to the computer, contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board. 

If the LEDs blink, or the computer beeps, but it does not start, go to:- Click here and follow the steps.

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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