Laptop will not turn off Power LED

[Khanobravo]

i bought this laptop 6 months back and it was all working perfectly with Windows 8.1 until I upgraded it to Windows 10. When i shut it down everything turns off except for the power light and it keeps on forever. In order to turn the light off i have to press and hold power button for around 6-7 seconds and then it turns off. i tried updating the bios with windows bios because Windows 10 BIOS is not available for my pc. Please help, i will be grateful.

[Lil_Boy_Blue]

Hi

Ensure Fast Start-Up is disabled.

Try a Shutdown.

Winkey + R   type cmd.exe pause

then  

shutdown /s /t 0

If in doubt please ask.

[Khanobravo]

Thank you for your response but it did not work.

[Lil_Boy_Blue]

Hi

So try SysInternals and look for what loads at startup, because it seems you have an app that will not terminate.

It could be Malware.  https://docs.microsoft.com/en-us/sysinternals/downloads/sysinternals-suite

[Lil_Boy_Blue]

shutdown /s /t 10

[Khanobravo]

Tried it with this but still no change.

[Lil_Boy_Blue]

[Khanobravo]

Tried this as well but it did not work. I tried reinstalling the windows twice but the problem still remains.

[Lil_Boy_Blue]

Things that survive a re-install are things like MALWARE, rootkits. trojans etc.

[Khanobravo]

What is the solution then?