Laptop will not turn on

[KLaudeman]

Hi,

my laptop was functioning fine yesterday. I left it plugged in charging overnight and when I woke up to turn it on this morning the power button won’t work, it won’t even light up. The bottom of the computer is hot. The computer is about 3 years old.

Is there anything I can do to get it working again?

[Echo_Lake]

@KLaudeman

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you made any hardware/software changes?
• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)

Next step, BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[sweaver]

My computer is still under warranty - 3 months left the power dapter stopped and the computer won't power up.  How can I get Hp to send me a new power adapter   for HP Notebook -17-by0017ds    SN 5CG92219J9

 I have spent an hour with virutal chat going round and round

[Echo_Lake]

@sweaver

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.