Laptop won't boot after update

[DGarciatav71]

Hi, After the bios update, my hp 15-bs109np stoped booting. I did a pen with the current copy of it, but it doesn't seem to work and boot. How can I recover with that copy? Is there any HP tool for that?
My laptop when I power it on, it doesn't actually boots, it starts - we can hear the fan - but no screen logo or boot process.
If anyone can help me please I do need this computer to work, for my school. Thanks

[zoey7886]

@DGarciatav71, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Recovering a Laptop that Won't Boot After BIOS Update! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP laptop has stopped booting after a BIOS update, you can try the following steps to recover it using a USB recovery drive:

Prepare a USB Recovery Drive:

• Make sure your USB drive is at least 1 GB.
• Download the latest BIOS update file for your laptop from the HP Drivers & Software page.
• Copy the BIOS update file to the USB drive.

Perform a Hard Reset:

• Disconnect all peripheral devices from the laptop.
• Unplug the power adapter.
• Hold down the power button for about 15 seconds to drain any residual power.

Boot from USB Recovery Drive:

• Connect the USB recovery drive to your laptop.
• If the laptop is not displaying the HP logo or initiating boot processes, use the BIOS recovery feature:
  • Turn off your laptop.
  • Press and hold the Windows + B keys simultaneously, and then press the power button for 2 to 3 seconds.
  • Release the power button while still holding the Windows + B keys.
  • The BIOS recovery process should start, indicated by a screen or beeping sound.

Use HP BIOS Update Utility:

• During the recovery process, follow the on-screen instructions to restore the BIOS.

HP Tools & Support:

HP Support Assistant: It's a helpful tool that can automatically resolve many issues and keep your software and drivers updated. Ensure you have this installed and check for any pending updates.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[DGarciatav71]

No that didn't do nothing at all. It that all we can try?

Another thing that I found out was that without my permission my harddisk was encrypt with bitlocker and now I can't even use the harddisk on some other computer. For sure it won't be HP. BYE

[Garp_senchau]

Hey @DGarciatav71, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,