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HP Touchsmart 15T-J000
Microsoft Windows 10 (64-bit)

After being unused for 2 months (stored in laptop bag vertically), my laptop wont boot up - blank screen.  Can't get into bios (blank screen).  Specs: (windows 10 pro).

HP ENVY 15t-j000 Quad Edition CTO Notebook
Product #: C8P47AV
Model #: HP Touchsmart 15T-J000

 

What I have done:

  • I opened the back and took out the 2 sticks of 8GB ram (cleaned them & reseated them - I also tried booting using one ram stick at a time in case it is bad ram - no difference).
  • I used air spray to blow out any dirt.    This happens with and without the battery.
  • tried F10, Windows Key +B, Windows Key +V, and ESC repeat
  • I removed the CMOS battery and reseated it - no change

 

1 REPLY 1
HP Recommended

@mc6pack6
Thank you for posting on HP Support Community.

 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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