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- Notebook Boot and Lockup
- Laptop won't boot unless I remove ram(obviously won't displa...

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02-23-2020 11:35 AM
Laptop has two ram slots and was initial a 2+4=6gb ram storage but the 2gb ram died living the laptop to operate with only the 4gb.... When both rams were working the laptop would sometime not turn on, only bleeping the power on icons and the caplocks,f11 and f12 keys then power of. After that bleep even the charger icon will turn off while it is still on the charger forcing me to unplug and plug back in the charger for it to light again. This happened every once in a while.. however after the death of the 2gb ram this has become a constant problem every time my laptop powers down forcing me to keep it powered on at all times. Note when I remove the ram from the laptop it turns on but obviously doesn't display and when I put back the ram it then again bleep once and bleep the second time before it completes shutdowns again.... The batter has been dead for 4 years and it has a problem overheating but besides that it is was working ok... It's windows 7 i7
02-26-2020 07:23 AM
@Muzineo Welcome to HP Community!
I understand that the laptop will not boot.
Do not worry. Let's work together and get this issue addressed.
Have you interchange the ram and check. On the first slot, you have to install 4GB ram and 2nd slot you have to install the 2GB ram.
Please install both memory and perform the memory test and let us know the result.
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to Component test.
5) From the list, run the Memory (extensive) test.
Keep us posted,
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