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rwc6114
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Message 1 of 2
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Laptop won't boot

HP Recommended
Spectre 15-bl012dx
Microsoft Windows 10 (64-bit)

I recently replaced my dead battery with a new hp battery. I turned the computer on after installing and it worked great. I tried to charge the computer but the charger had gone bad hence the battery replacement. Got a new compatible charger but the laptop refuses to charge. New charger is good as it charges my cell phone. Did the hard power drain process of disconnecting everything and holding the power button but to avail. Laptop will not come on with the charger plugged in. Could the CMOS battery be the cause or what? Motherboard appears to be good since to worked after installing the new battery. Any ideas would be appreciated. 

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Echo_Lake
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Message 2 of 2
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HP Recommended

@rwc6114

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
 

Hope this helps!              
Please click “
Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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