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- Notebook Boot and Lockup
- Laptop won’t charge

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03-31-2024 02:47 PM
hello, i have an hp pavillion laptop model:15-eh005wm
i’m having trouble with it charging, im not sure if it’s the hardware or the charger.
i had an instance about two weeks ago where i had plugged it in and my computer indicated that it wasn’t charging. i unplugged and plugged in different places and it still wouldn’t charge. i let it be for a while and it started charging again.
this time, i plugged in my laptop because it had run out of battery and i noticed that the orange light didn’t turn on. once again, it stopped charging. i tried different outlets, cleaning the charger port and so on. i had read something about removing the battery but i don’t that’s possible with this model. when i try to turn it on, the charge light blinks three times and that’s about it. i’m not sure if i need to replace the charger or take it to the shop.
some feedback would be appreciated, thank you.
03-31-2024 03:31 PM
Here's a video from HP Support about troubleshooting a laptop that does not power on or hold a charge:
https://www.youtube.com/watch?v=MgDy0h9a7Jg
I am a volunteer and I do not work for, nor represent, HP