Laptop won't power on or charge

[not_a_bumblebee]

The laptop isn't powering on or charging. There is no indication of power (led/beep/fan/screen).

Tried hard reset, didn't work.

Also, for background, this is happening for the second time since yesterday. Yesterday, I had it serviced to resolve some keyboard issue. After the technician screwed everything back and closed it, the same thing was happening. But he opened it again and adjusted and pushed a few things, and it started powering on and charging again. But now it is having the same issue again.

Product: HP Envy x360 2-in-1 Laptop 15-fe0032TU (8C4R9PA)

Edit: Also, most probably unrelated. But while screwing it all back, he couldn't adjust the metal strip thing (with the pink heat absorption sheet in the back) over the ssd, so he left it out. Could it be somehow related?

[Kuroi_Kenshi · Accepted solution]

Hi @not_a_bumblebee,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy x360 2-in-1 Laptop 15-fe0032TU isn’t powering on or charging, with no lights, fan, or display response. Let’s go through a few steps to check what could be causing this.

Check Power Source and Adapter

Ensure the wall socket is working by plugging in another device.

Connect your laptop directly to the wall outlet, avoiding any surge protectors or extensions.

Verify that the adapter LED (if present) is glowing when plugged in.

Perform a Hard Reset

Disconnect the charger and all external devices.

Press and hold the power button for 15–20 seconds.

Reconnect only the power adapter and try turning the laptop on again.

Inspect the Charging Port and Cable Connection

Look closely for any looseness or damage in the charging port.

Gently adjust the charging connector to ensure a firm fit — since it previously worked after “adjusting,” the issue may be due to an intermittent internal connection.

Check for Power Light or Fan Activity

After reconnecting the charger, see if any LED lights (on the side or near the charging port) blink or stay on briefly.

Listen closely for faint fan or drive noises when pressing the power button.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[not_a_bumblebee]

Thank you! And yes, the issue was due to an intermittent internal connection. I had registered a case, and the hp technician screwed it open and fixed it. Now it is working properly.

[Kuroi_Kenshi]

Hi,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,