cancel
Showing results for 
Search instead for 
Did you mean: 
Mujac92
New member
2 0 0 0
Message 1 of 2
58
Flag Post

Laptop won't power on

HP Recommended
Probook 6460B
Microsoft Windows 10 (64-bit)

Hello, 

I was using my laptop without battery but direct on AC power using the adapter. It was working just fine. But today when I connected the adapter again, the LED battery light (orange) which usually indicates critically low battery started blinking which has never been the case when I run the laptop direct on AC without battery. The laptop has now failed to start and when I press the power button, nothing happens but the LED battery light keeps blinking yet I don't have any battery installed in the PC and previously it used to be off when I use the laptop direct on AC. Can anyone help me on how to figure out the problem? I am stuck.

1 REPLY 1
WAWood
Level 16
Level 16
30,462 30,369 2,775 6,707
Message 2 of 2
Flag Post
HP Recommended

@Mujac92 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation