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‎01-21-2024 12:11 PM

HP Recommended

Hello,

My computer does not shut down completely. I have a victus hp 15-fa1003sl with rtx 4050.

The activity light stays on and I have to hold the on button for several seconds to shut down.

In addition, when this problem occurs when I turn off, first I can have problems with the USB ports or other PC peripherals, for example the webcams (connected to USB or internal) stop working, or the USB joystick is no longer detected.
After a reboot everything is working fine, but then this problem happens to me.

 

What can I do? Thanks

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