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HP Recommended
Hp 840 G1

Hello, 

I have a problem with my laptop. It won't start. Whenever I plug in battery or Power chord, it just freeze with capslock led on. The screen is black. I tried to turn on/off but I couldn't. I tried to reseating the RAM and SSD. But, it is still the same. It's weird that whenever I plug in battery or power chord the laptop caps lock and power indicator on without pressing any button. Please help me

 

Thank you.

3 REPLIES 3
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

HP Recommended

It won't turn off, I've mentioned it earlier.

Also, I've done pressing power button for 15-20secs without AC/battery plugged in.

HP Recommended

Sorry cannot help.

Title

Re: Laptop won't start,

OP

"I have a problem with my laptop. It won't start. "

then

"It won't turn off, I've mentioned it earlier."

 

Continuous without pause

SERIOUS SYSTEM RELATED ISSUE SUCH AS CPU OVERHEATING

IE: No fan(s) are running.

 

BYE.

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