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09-09-2019 04:27 AM
Hello,
I have a problem with my laptop. It won't start. Whenever I plug in battery or Power chord, it just freeze with capslock led on. The screen is black. I tried to turn on/off but I couldn't. I tried to reseating the RAM and SSD. But, it is still the same. It's weird that whenever I plug in battery or power chord the laptop caps lock and power indicator on without pressing any button. Please help me
Thank you.
09-09-2019 04:33 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe
09-09-2019 08:19 AM
Sorry cannot help.
Title
Re: Laptop won't start,
OP
"I have a problem with my laptop. It won't start. "
then
"It won't turn off, I've mentioned it earlier."
Continuous without pause | SERIOUS SYSTEM RELATED ISSUE SUCH AS CPU OVERHEATING |
IE: No fan(s) are running.
BYE.