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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop won't start, freezes at HP loading screen

Create an account on the HP Community to personalize your profile and ask a question
07-05-2014 05:43 PM
07-19-2014 06:25 AM
my laptop stopped responding by stucking at the hp logo when i tried to start my laptop in safe mode after setting the bootmenupolicy to legacy.( as it showed up the 'System Thread Exception Not Handled' while i was trying to connect via data card to internet.
I am using dual boot window 8 with 8GB RAM and 1TB HDD.
I have a hp pavilion notebook 15 which is under warranty till 2016.
I even performed the test on hard drive and memory, everything passed.
Please help.
I have a major project submission soon. I am worried.
Thanks.
08-24-2014 02:50 PM
01-19-2015 12:46 PM
Hi there, I'm having similar problems to others who have posted on this thread... freezing issue with nothing but the spinning logo and not booting, can anyone inform me what this diagnostic means please.
HP Pavillion g6 NOTEBOOK PC
Processor Check: PASSED
Hard Drive SMART Check: PASSED
Hard Drive Short DST Check: FAILED
FAILURE ID: 0GC0QK-6B17GK-MFPX0K-60V603
PRODUCT ID: C8D23EA#ABU
Hard Drive 1
System Extensive Test: FAILED
11-17-2015 12:28 AM