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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop won’t start up properly

Create an account on the HP Community to personalize your profile and ask a question
06-18-2022 02:51 AM
Hi @Cow1
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
Do you see any signs of power in your system?
I would suggest you please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/in-en/document/c01997899
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee
06-22-2022 08:57 AM
Hello!
We haven’t heard from you in a while, this post is with reference to the thread you had created at your
friendly neighborhood (HP Support Community).
I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!
I am an HP Employee
06-24-2022 09:08 AM
Hi @Cow1
I hope you are doing good.
We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
Have a great day!
Thanks!
I am an HP Employee
06-25-2022 03:39 AM
Hello @Cow1
Follow these guides:
(1) https://www.youtube.com/watch?v=sj6kYmT7GLs
(2) https://www.youtube.com/watch?v=qpiGUojtr3E
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️