Laptop won't start windows

[Banderso]

My laptop stops short of starting windows. It worked until the lid was shut then windows wouldn't come back. It runs all the diagnostics I can do all the diagnostics and tests, but I can't do a system restore. An error I do get is the battery is weak, can this stop the laptop from starting windows? I do have it plugged in and that does not make a difference. When I run diagnostics it does not give me an error code.

[Nal_NR]

Hi @Banderso,

Welcome to the HP Support Community. 

I'd like to help!

Have you made any changes to your current OS?

Let's try these steps and see how it goes. 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

CMOS RESET:

Press windows key and then followed by the key "V" and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.

You may refer to this document for further assistance. 

You may also, refer to this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Banderso

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!