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‎11-29-2020 09:43 AM

HP Recommended
Product: Laptop 15-ay110na
Operating System: Microsoft Windows 10 (64-bit)

My HP laptop 15-ay110na won’t start without the battery in it.

 

It starts just fine with the battery and AC power, or just the battery, but when I take the battery out and try to boot it with just the AC power, nothing happens.

 

Any suggestions?

2 REPLIES 2

‎11-29-2020 10:30 AM - edited ‎11-29-2020 10:54 AM

HP Recommended

That is unusual, but I really can't see that as  comprising much of an issue, unless the battery won't charge.

 

It would indicate that on the system board  the charging/distribution circuit has an issue.  Only replacement of the system board would resolve that.


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‎12-07-2020 09:35 AM

HP Recommended

Thanks,

 

The battery does charge but I lost it 😬

 

I may aswell get a new laptop if only replacing the system board can fix it, it is quite an old laptop

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