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‎11-29-2020 09:43 AM

HP Recommended
Product: Laptop 15-ay110na
Operating System: Microsoft Windows 10 (64-bit)

My HP laptop 15-ay110na won’t start without the battery in it.

 

It starts just fine with the battery and AC power, or just the battery, but when I take the battery out and try to boot it with just the AC power, nothing happens.

 

Any suggestions?

2 REPLIES 2

‎11-29-2020 10:30 AM - edited ‎11-29-2020 10:54 AM

HP Recommended

That is unusual, but I really can't see that as  comprising much of an issue, unless the battery won't charge.

 

It would indicate that on the system board  the charging/distribution circuit has an issue.  Only replacement of the system board would resolve that.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎12-07-2020 09:35 AM

HP Recommended

Thanks,

 

The battery does charge but I lost it 😬

 

I may aswell get a new laptop if only replacing the system board can fix it, it is quite an old laptop

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