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My computer won’t stop loading. Black screen, hp logo showing, loading with a continual circle and please wait underneath

1 REPLY 1
HP Recommended


Click here for HP's official list of hardware tests.

UEFI warranty test: Check to see if there is a hardware problem: Watch this video.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If a component fails during the UEFI test then Click here to check warranty

If the component is not tested then possibly it is in the updated version of UEFI diagnostics
Expand Spoiler if update needed

Spoiler

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.


If no failure then windows drivers or file corruption could be the problem.


See  if you can get into windows safe mode and repair the OS

 


This third party site explains how to use DISM and SFC to repair your windows system.
You need to be in windows to do the repair.
If windows does not start then click here get into SAFE mode, or read official HP advice.

How to use SFC or DISM to repair Windows

Let me know what you find out.

 


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