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Message 1 of 2
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Flag Post

Laptop won’t switch on

HP Recommended
HP Envy 17ae101na

Laptop will not boot up. It is not the charger as my charger works on another HP. The light by the power socket of the laptop does not light up. 

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HP Support Agent
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Message 2 of 2
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HP Recommended

@AnneLawson44, Welcome to the HP Support Community!

 

Try a power reset on the Notebook as mentioned here. If the issue persists, please reach out to the HP Support in your region regarding the service options for your Notebook. 

 

Keep me posted for any other assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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