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Laptop won't switch on

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HP Notebook
Microsoft Windows 10 (64-bit)

I have not used my HP notebook from months and when I started it today it won't switch on. what I got is :

> The charger is working as there was a red light when I start charging it. after some time it turns to white

> Without charger nothing happens, no light. I tried to put it on charge without the battery , red light stays on but the screen is black, I can tell it has on/off by the noise used to come when switching on but the screen stays black.


What can I do to get it to start? The screen is without any physical damage. can it be because of visual driver getting corrupted?


HP Support Agent
HP Support Agent
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HP Recommended



I reviewed your post and I understand that the computer is not booting to Windows.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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