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RDutt
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Message 1 of 2
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Laptop won't switch on

HP Recommended
HP Notebook
Microsoft Windows 10 (64-bit)

I have not used my HP notebook from months and when I started it today it won't switch on. what I got is :

> The charger is working as there was a red light when I start charging it. after some time it turns to white

> Without charger nothing happens, no light. I tried to put it on charge without the battery , red light stays on but the screen is black, I can tell it has on/off by the noise used to come when switching on but the screen stays black.

 

What can I do to get it to start? The screen is without any physical damage. can it be because of visual driver getting corrupted?

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@RDutt

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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