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HP Recommended
HP Laptop - 14-fq0032ms
Microsoft Windows 11

I hear the fans whirring, and the power light on the side is on. Display does not turn on. The caps lock's LED is blinking in a 5 long - 3 short pattern.

2 REPLIES 2
HP Recommended

@bdgsfdg 

 

Please try a hard reset and see if it works.


1. Power off your laptop
2. Remove the a/c adapter, battery and everything that is attached to your laptop.
3. Hold the 'POWER' button down on your laptop for about 10 seconds.
4. Plug in the a/c power supply (without battery) and power on.

 

Regards.

BH
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HP Recommended

I am not able to easily remove the battery from the laptop. I removed the a/c adapter, held the power button for 10-ish seconds, plugged the a/c adapter back in, and pressed the power button. The problem still persists.

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