• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-10-2024 09:39 PM

HP Recommended
Product: HP EliteBook x360 1030 G2

hp laptop 2FV54uc#aba

attery went down to nothing and now wont turn on at all. Can charge it for hours or days. charging light just blinks when power button is pressed. only other anything is caps lock light comes on.

Tried to hold power button down for hard reset.

 

Is the battery no good and need replacing?

Category:
1 REPLY 1

‎03-11-2024 09:35 AM

HP Recommended

If the battery is dead and the PC won't start, you won't be able to run any diagnostics to check out the problem.

 

You will first, have to replace the battery -- and only then will you be able to run diagnostics.



I am a volunteer and I do not work for, nor represent, HP
Accept as Solution
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.