Laptop won't turn on

[Siani2]

It's been less than 2 years and now my $1500 HP spectre 360 refuses to power on. The powerhorse I've been using to get me through grad school, work from home and keep up with my kids academics is now desk decor. I called HP and was told by an automation I have to PAY to speak with a human support rep?!?! I tried using the virtual assistant which frankly was insulting to my intelligence asking stupid questions like "is it the right cord, does the outlet work" etc. The problem is obviously hardware. The laptop would get so hot I was scared it would burn my desk and I could never hold it on my lap (ironic). Obviously something is fried in the motherboard which is why it won't register a charge and turn on. THIS NEEDS TO BE RECALLED AND REPORTED. This is dangerous, faulty, inconvenient, and incredibly deceptive. As a customers, we trusted HP to provide a reliable and sustainable product for the money we spent. Had I bought a laptop for less than $100 then I would assume it's cheap and won't last long, but to spend $1500 and to not even get 3 years worth is grotesque and 100% unacceptable. I have been scrambling to get reorganized and asking for deadline extensions due to HPs troublesome product. Disappointed would be a severe understatement. I am beyond furious and disgusted with the service and product that HP has provided or lack thereof. Unacceptable. 

[Betty0610]

@Siani2

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