Laptop won't turn on

[shai31245]

Hi, my laptop won't turn on. It's an old HP Pavilion 14-al003nj. I haven't used it or turned it on for months. Power button turns on but no noise or indication that the computer is working. AC adapter light is orange. Tried hard reset but still doesn't turn on.

[Kuroi_Kenshi]

Hi @shai31245,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset

1. Turn off the computer.
2. Disconnect the AC adapter.
3. Remove memory cards from the card reader slot.
4. Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives. (Do not disconnect your mouse, keyboard, or monitor)
5. With the AC adapter unplugged, press and hold the power button for approximately 20 seconds.
6. Reconnect the AC adapter, and then turn on the computer.

Determine the next step

If the computer does not turn on

• If there is no noise from the computer case or fans, the lights on the computer do not turn on (including the keyboard lights), and the screen does not receive a video signal, your computer might not be receiving power.
• To setup a repair online, go to HP Virtual Assistant. If this service is not available in your location, contact HP for further support.

If the computer turns on

• If the computer starts, reconnect the devices one at a time to determine which disc or device is causing the problem, and then continue troubleshooting. If Windows does not start but the screen turns on, continue troubleshooting to test the hardware for failures.

Test for hardware failures when Windows doesn't start

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
   • If the diagnostics are not available when using the F2 menu, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website.
4. Click Fast Test > Run once.
   • If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
   • If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.
5. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
   • If no system component fails, run the Extensive Test.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,