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leashy333
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Message 1 of 2
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Flag Post

Laptop wont boot after changing fan

‎12-21-2020 06:15 AM - edited ‎12-21-2020 07:50 AM

HP Recommended
Product: 15-cs0064st
Operating System: Microsoft Windows 10 (64-bit)

Hi, the bearing was going out in the fan, so I ordered a new one and swapped it out. Now the laptop wont boot. The power button works, and lights up after I press it and the new fan starts turning, but nothing shows on the screen. The led on the caps-lock button blinks 3 long and 2 short. I researched this and seems to be a boot failure, related to BIOS. I tried everything I found, including

  • re-seating the ram. I tried isolating it to one ram stick at a time, swapped them around, etc.
  • I tried connecting external monitor, and nothing shows on it.
  • I tried a hard reboot, and even unscrewed the battery and removed it and held the power button down for 30 seconds to be sure the capacitors were drained.
  • I tried removing the hard drive
  • I tried the BIOS recovery sequence. Which was holding down windows key + B, pressing power button for a few seconds, letting go of power and continuing to hold Windows + B. I tried it several times. Also tried doing the same but with holding down Windows + V
  • I tried putting the old fan back in (even though new one sounds just fine)

Nothing has worked. I'm starting to think I shorted something out and ruined the motherboard. I was really careful not to touch it, but maybe my sleeve brushed it or something? Any ideas of what the problem could be?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,158
Message 2 of 2
Flag Post

‎12-27-2020 09:33 AM

HP Recommended

@leashy333

 

I reviewed your post and I understand that the computer is not booting to Windows after replacing the fan.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I see that you have already followed all the relevant troubleshooting steps and I recommend you contact support to check the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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