-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop wont boot after changing fan

Create an account on the HP Community to personalize your profile and ask a question
12-21-2020 06:15 AM - edited 12-21-2020 07:50 AM
Hi, the bearing was going out in the fan, so I ordered a new one and swapped it out. Now the laptop wont boot. The power button works, and lights up after I press it and the new fan starts turning, but nothing shows on the screen. The led on the caps-lock button blinks 3 long and 2 short. I researched this and seems to be a boot failure, related to BIOS. I tried everything I found, including
- re-seating the ram. I tried isolating it to one ram stick at a time, swapped them around, etc.
- I tried connecting external monitor, and nothing shows on it.
- I tried a hard reboot, and even unscrewed the battery and removed it and held the power button down for 30 seconds to be sure the capacitors were drained.
- I tried removing the hard drive
- I tried the BIOS recovery sequence. Which was holding down windows key + B, pressing power button for a few seconds, letting go of power and continuing to hold Windows + B. I tried it several times. Also tried doing the same but with holding down Windows + V
- I tried putting the old fan back in (even though new one sounds just fine)
Nothing has worked. I'm starting to think I shorted something out and ruined the motherboard. I was really careful not to touch it, but maybe my sleeve brushed it or something? Any ideas of what the problem could be?
12-27-2020 09:33 AM
I reviewed your post and I understand that the computer is not booting to Windows after replacing the fan.
Don’t worry, I assure you I will try my best to get this sorted.
I see that you have already followed all the relevant troubleshooting steps and I recommend you contact support to check the available service options for your computer.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee