Laptop wont boot up after crashing

[Bilal211]

• Hello, i recently had an issue with my hp laptop, it screen froze when i was using it then hard to restart it using the power button, but then it didn't boot up i suspected a windows crash so i tried using bootable usb to re install windows but when i got to the step of choosing a hard drive my ssd didn't show up but it shows up in the bios when i checked it so i tried running windows diagnostic to run storage test which then shows smart check:passed  and short dst: warning, please help me I don't know what to do i hope ssd change is not necessary.

[A_Gayathri]

Hi @Bilal211,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're describing points to a problem with your SSD, as indicated by the Short DST: Warning result in the diagnostics. This result suggests the SSD is experiencing hardware issues that could lead to data corruption or failure. However, since the SSD still appears in the BIOS, there might be steps you can take to try and resolve the problem without immediately replacing the SSD.
 

Here’s a step-by-step guide to troubleshoot and potentially fix the issue:

1. Backup Your Data (if possible)

• If your laptop boots at all, or if you can access the SSD using a bootable USB with tools OS, prioritize backing up your data. Use an external drive or cloud storage.

2. Check SSD Connection

• Power off the laptop, disconnect the charger and remove the battery (if possible).
• Open the back panel and ensure the SSD is securely connected to the motherboard.
• Reseat the SSD to ensure proper contact with the slot.

3. Run a Detailed Diagnostic HP PCs - Testing for hardware failures

• Use the built-in HP diagnostics tool (F2 during startup) to run a more detailed test.
• If the diagnostic tool reports additional warnings or failures, note them down for reference.

4. Attempt to Repair the SSD

• Boot from a Windows 10/11 installation USB.
• Open a Command Prompt (Shift + F10 during setup) and run: chkdsk /f /r C:
    Replace C: with the appropriate drive letter for the SSD if detected.

5. Reset the BIOS

• Enter the BIOS and reset it to factory defaults.
• Disable Secure Boot and enable Legacy Boot (if applicable), then try booting from the Windows installation USB again.

6. Try a Different Installation Approach

If the SSD still doesn’t appear during Windows installation:

• Create a bootable USB with tools like Hiren's BootCD or GParted Live to inspect the SSD.
• Check if the SSD is partitioned or formatted incorrectly. If detected, reformat the SSD.

7. Firmware Update for SSD (Optional) Update the firmware on an HP printer

• Check if a firmware update is available for your SSD from HP support. This can sometimes fix firmware-related issues.

8. Replace SSD (if necessary)

If the above steps fail:

• The Short DST: Warning suggests the SSD might be nearing failure. You may need to replace it.
• Replace the SSD with a new one and reinstall Windows.

Refer to this document: HP Laptop PC 14-d2000 (2D126AV) User manual 

I hope this helps. 

Take care and have a good day.

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