Laptop wont restart after win updates without repair disk

[jw421]

I have to always put in my repair disc to start laptop everytime it wants to reboot after downloading win 10 updates. Screen will stay black and has white spinner for hours till I put in disk!

[WAWood]

@jw421

Hello;

Allow me to welcome you to the HP forums!

I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

We can proceed when you provide the answers.

[jw421]

Thank you for the reply! This problem happened after I upgraded to win 10. Been dealing with it since day one.

[WAWood · Accepted solution]

@jw421

OK, thanks for the feedback ...

It's important to know if you Upgraded to Win10 because the Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.

So, what might work, in its place, is something known as a Repair-Install.  This is the least destructive of all the Windows recovery functions and rewrites the Windows system files, including the drivers, leaving your data, settings, and applications intact.

To do this, you will need to use the link to download Win10 installation media and either burn a DVD or create a USB stick: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit). Make sure you select the same version as needed for your PC. If you do not, the resulting media will be different and will force you to enter a NEW product code!

Once you have that media, follow the instructions in the link: http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

Good Luck