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HP Recommended
245-G7 with vega 3
Microsoft Windows 10 (64-bit)

My laptop starts the hdd spins and it shut downs and this process go's on and on (there is no display) i have tried reseting the bios and cmos  with the windows +B and windows +v button but nothing happend 

Please help i need it for my school work

Thanking in advance

Model-245-g7 with ryzen 3 2200u

 

9 REPLIES 9
HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

HP Recommended

Thank you for the reply

But still my laptop does the same 

It turns on and the hdd would spin (noise comes) and it turns off (there is nothing on the display)

HP Recommended

Hi

If there is no display and no Beep codes, then it may be something like the CPU has failed.


Depending on the age of the PC and the BIOS vendor...
https://support.hp.com/us-en/document/bph07107

 

https://support.hp.com/us-en/document/c01997899 maybe a possibility.

 

 

 

HP Recommended

My laptop is just 1 year old its warrenty expired on 24/04/20 

The laptop gets hot in 3-4min

I dont suspect the cpu

I had its ram upgraded 6 months ago

 

HP Recommended

Hi

What do you suspect?

Cooling fan failed, causing thermal shutdown?

 

Because every-time I suggest something you seem to be able to another piece to the puzzle.

 

"My laptop starts the hdd spins and it shut downs and this process go's on and on"

""The laptop gets hot in 3-4min""

 

So the link I posted came to a conclusion....

The notebook's screen display may remain black when there is a corrupted graphics driver, or a problem with the LCD display's back light. You can test the display by attaching an external monitor and restarting the computer. Testing with an external display is helpful if the notebook display is black but you can hear sounds; such as fans, spinning drives, or beep tones which indicate that the computer is operating. If you can hear sounds of operation but no image is visible on either display, contact an authorized repair center.
  1. If there are no sounds from the computer when the power is turned on, check for a different problem; such as a loose RAM memory chip or disconnected hard drive.
  2. If you are having trouble viewing the external monitor, click f4 (or the key with this symbol 
     

     

    ) to switch the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, pressing this key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.
  3. If an image displays on the external monitor, there may be a graphics driver conflict with the notebook’s LCD display. With the external monitor connected, download and install the latest drivers for your specific computer and graphic chip set.
  4. If you do not have an external monitor, it may be possible to see an image by switching the LCD display to a low resolution mode. To change the resolution, turn on the computer, and press the f8 key. If the graphic display is working at the BIOS level, a text screen displays and you can select the Enable low-resolution video option. If the graphics display is not working at the BIOS level, contact an authorized repair center.
As a final action, if there is an image on the external monitor and you have installed the latest BIOS, updated CPU chips set, and updated graphics drivers but the notebook display remains black, the LCD may be defective. It may be necessary to contact HP for technical assistance or send the notebook for service to replace the display.

 

 

NB:  EU members get a 2 year warranty from the seller, so that may be helpful to know.

HP Recommended

thank you

Here is the video

 https://drive.google.com/file/d/1XJWgSeXHREQdnnt6u5RB1Xo8WU-BY8hm/view?usp=sharing

 

In India we get one year of warranty

And due to the lockdown no service centres are open

(I have to attend important online classes and have to do classwork on it)

Thank you for the support

 

HP Recommended

Hi

I do not believe yo are working thru any of the possible solutions, like..

To change the resolution, turn on the computer, and press the f8 key. If the graphic display is working at the BIOS level, a text screen displays

 

I suggest you clean out the air-ducts if you can.

 

 

HP Recommended

Thank you the display flickered by pressing f8

And it has booted up

thank you very much

 

HP Recommended

Prego.

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