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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- Notebooks
- Notebook Boot and Lockup
- Laptop wont turn on

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03-04-2024 05:57 PM
My windows laptop won't turn on. I've tried pressing and holding the power button for 15 seconds, a whole minute, 20 seconds, all the above. I've tried holding the windows key, I've tried holding the windows key, and the b key, and then the Power button and it doesn't do anything.
When I press the power button, the power light will come on, but it won't turn on. Sometimes, the caps lock will blink at me after the powe light has been on for a few seconds, but when I press windows + b + power and then let go, it won't do that. Both lights are white.
Help!!!
03-05-2024 06:14 PM
Here's a video from HP Support about laptops not powering on or holding a charge:
https://www.youtube.com/watch?v=MgDy0h9a7Jg
I am a volunteer and I do not work for, nor represent, HP