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07-07-2020 02:39 PM
My laptops power light is on but the screen is still completly off showing nothing and their is a solid orange light in the corner of the f12 key
The battery has been removed amd it has sat in a cool place for a couple weeks and the battery was put back in and it was plugged back in but still nothing has changed
07-10-2020 07:56 AM
Welcome to HP Community
I have gone through your Post and I understand your concerns
At this point I suggest you contact HP Support in your region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee