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HP Recommended
HP Notebook - 15-dw1081wm
Microsoft Windows 11

The most recent bios update HP recommended for my laptop, installed yesterday, completely locked up my laptop. The screen shows absolutely nothing, totally blank. I tried the Windows key+ B key suggestion I saw on someone else's complaint and that seems to do nothing. No tones, no bias set up screen, or anything else. This bio update appears to have killed my computer.

1 REPLY 1
HP Recommended

Hi @TWDay,

 

Welcome to HP Support Community.


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing issues with your HP Notebook after a BIOS update. It's important to note that BIOS updates can sometimes go wrong, and they can potentially cause issues with your computer's functionality. Here are some steps you can try to potentially resolve the issue.

 

  1. Perform a hard reset:

    • Unplug the laptop from the power source.
    • Disconnect any peripherals and external devices.
    • Hold the power button for about 15 seconds to drain any residual power.
    • Plug the laptop back into the power source and turn it on.
  2. Rollback to the previous BIOS version: If you can access the BIOS settings (typically by pressing a specific key during the boot process, often F2 or Del), you may be able to revert to the previous BIOS version if it's available in the settings. Look for an option like "BIOS Downgrade" or "Rollback BIOS."

  3. Use a recovery USB: If you're unable to access the BIOS or if the previous steps don't work, you can create a bootable USB drive with the original BIOS version and attempt to recover your BIOS. HP might have recovery tools or procedures specific to your laptop model, so check their official website for guidance on this.

 

In the future, before applying BIOS updates, it's a good practice to read the release notes and ensure that the update is necessary or beneficial for your specific system. This can help you avoid potential issues like the one you're currently facing.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.