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HP Recommended

Hi, I am new to this and have a question? My cousin wiped clean her old hp intel corei3 7th Gen and sent it to my son. I have not been able to get ahold of her but there is still a password to even get to windows. Is there a way to bypass or change to guest until I can speak with her? I see no options to sign-in as guest or change user. Am I missing something so simple?? Thank you so much to whomever reads and sends feedback!! Much appreciated

1 REPLY 1
HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.