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Locked

‎08-04-2024 12:19 PM

HP Recommended
Product: HP Notebook 15-dy1051wm
Operating System: Microsoft Windows 10 (64-bit)

I get a little blue screen that says enter admin or login in password. It does not work and I try 3 times then it says my pc is locked. I cannot get any f keys to work, iso drive will not work or install disk will not work. It worked fine last year but since I forgot my password, I cannot do anything. Even tried a password reset disk. How can I get my pc unlocked. I only use it for football season. Thanks.

Category:
1 REPLY 1

‎08-06-2024 03:25 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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