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HP Recommended
HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X1AV)

I sold my HP Spectra to a company and they said it was locked out and needed a BIOS password. Well I never set a BIOS password and it was working fine when I shipped it to them. I don’t know what they done but then they tried to lowball me a figure because they said the BIOS password is not recoverable or able to be reset unless I knew the original password. Of course I had no idea because I never had any trouble with it at all. It’s it pristine condition with all original parts and packaging. There was no way I was going to accept $165 dollars for it for them to use for parts. I told them to google how to reset it because I looked it up before responding back to them and found several ways to do it They said it wasn’t possible so I told them to package it back up and send it back to me. I haven’t received it back yet but I’m wanting to make sure I do this right when it gets back to me. The model number is [Personal Information Removed]. Can anybody confirm the right way to reset it when I receive it back?

1 REPLY 1
HP Recommended

What they are telling you is basically correct -- as there is no way that YOU can reset a BIOS password.

 

BIOS passwords are encoded into the firmware of the motherboard and we have no access of any kind to that. Changing such a password requires completely replacing the motherboard with a new one that does NOT have a password encoded into the firmware -- and that usually costs a LOT more than simply replacing the computer.


I wish we could help you -- but we can't, since we have no way from here to verify ownership of any computer.


Therefor, according to the Community's Rules of Participation:


4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.


Sorry -- we are unable to assist you with that.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.