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Locked

‎06-10-2021 11:45 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

How do I reset my laptop when I am unable to access it? It has a local windows account linked to an email deleted more than 60 days ago. I am unable to bypass the ’enter pin’ or ’reset pin’ command. Further, the option to sign in as a different user or via a different method is unavailable. Please help?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2021 01:03 PM

HP Recommended

Hi Jizzo

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards.

I work on behalf of HP.

View solution in original post

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1 REPLY 1

‎06-10-2021 01:03 PM

HP Recommended

Hi Jizzo

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards.

I work on behalf of HP.
Was this reply helpful? Yes No
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