Locked out of my HP all in one Touch screen

[Lisa881]

After 5 years of waiting, I got our computer to work today and now I am locked out.  I have an Owner tile and family tile and don’t know what the passwords are for either. Is there anyway to by pass the password without losing my photos?

[Dragon-Fur]

@Lisa881 

Unfortunately, we cannot help.

Worse, I cannot even find this model in the "supported device" list.

The computer is likely "retired" and support for it has been removed.

Retirement status would not make any difference for what you are trying to do...

I do find reference to the model here:

KQ436AA - HP TouchSmart IQ504 Desktop PC

The good news, if there is any,

If you can get your computer to a licensed Microsoft computer repair technician, the technician can likely help you access the computer without loss of the data within. Be prepared to offer proof of ownership.

The "official response"

Password Help on the Community – Please contact HP Technical Support

Unfortunately, we cannot assist.

Community members are prohibited from providing any information that can / will breach the device security.

Effective March 2019 >> Community Rules of Participation

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

NOTE:  Do NOT respond to anyone who sends you a Private Message and offers to help.  

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