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Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Krispy_Kristen
New member
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Message 1 of 2
134
Flag Post

Locked out of my computer!

‎05-29-2021 10:36 AM

HP Recommended
Product: Chromebook 14b
Operating System: Chrome OS

So basically i set up my computer without setting up a password, instead just set up the fingerprint reader. I shut it down before bed last night and now im locked out of my account, as i am unable to use the fingerprint reader. Im currently using a guest account to seek help.

1 REPLY 1
MarcusC
Moderator
Moderator
2,501 2,416 109 657
Message 2 of 2
Flag Post

‎05-29-2021 01:04 PM

HP Recommended

Hey @Krispy_Kristen 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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