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Locked

‎05-29-2021 10:36 AM

HP Recommended
Product: Chromebook 14b
Operating System: Chrome OS

So basically i set up my computer without setting up a password, instead just set up the fingerprint reader. I shut it down before bed last night and now im locked out of my account, as i am unable to use the fingerprint reader. Im currently using a guest account to seek help.

1 REPLY 1

‎05-29-2021 01:04 PM

HP Recommended

Hey @Krispy_Kristen 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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