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Locked out of my laptop. Asking for Microsoft password that I do not have.

HP Recommended
HP envy
Microsoft Windows 8.1 (32-bit)

I have an HP envy. The touchscreen one. I don’t have access to any other information. I am locked out of my laptop. I had a four digit numerical password. I plugged my phone in and the cord was resting on the “enter” key. Once I realized I took it off. However, the laptop is now asking for my Microsoft password. I do not have access to the email for the Microsoft account so therefore I cannot reset that password and I do not know it. Why can’t I enter my numerical password? Is there no other way to get into the computer? I would reset but I have several important tests and papers from college that I will use again in the future. As well as Personal pictures and videos as well as professional ones. Can anyone help? 

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We can offer very limited advice.


You could try the Forced Reset - this is a power reset for forces the computer to read the boot (startup) information from the Operating System stored on the disk and not the "stuff in memory".  It may not work - but the procedure does not harm a healthy system and only takes a few minutes to complete.


You might have to contact Microsoft Support and plead your case.


Or, if you can get the notebook to a licensed Microsoft technician, he / she can likely get into the computer.

(Be prepared to show proof of ownership.)


Password Help on the Community


We can assist to the extent of providing basic information.


Community members are prohibited providing any information that can / will breach the computer's security.


NOTE:  Do not respond to anyone who sends you a message (or email) claiming they will help you if you would just give them your private information and a credit card (or any form of payment).


Start Here and work your way down the list of suggestions.



Fingerprint Sensor / Forced Reset


If the fingerprint sensor suddenly stops working on your computer


If the computer is not issuing errors but still won’t let you log in,

Consider trying a Forced Reset (power reset).




 A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk. 


Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.



HP Collection of “how-to” videos

HP Video Gallery

  • Open Category Computing and Mobile Devices
  • Search for “forced reset



HP Options - Change / Reset Password - Windows



The last option in the document (Reset) can be used if other solutions fail.

Read the section carefully - you will need to have previously made backups of your personal data to recover your personal files and folders.


HP PCs - Change or Reset the Computer Password (Windows 10)


HP PCs - Resetting Your PC to Resolve Problems (Windows 8.x)


HP Collection of “how-to” videos

HP Video Gallery

  • Search for “reset password



Microsoft Account Login


If you are using a Microsoft Account to log into the computer,

You might  be able to get help from Microsoft.

Reminder:  You can reset your Microsoft password using a different computer


Microsoft Account – Password Reset

When you can't sign in to your Microsoft account


Ask the Community:  Microsoft Community


September 2020

Microsoft Community - Incorrect Password after Windows 10 update – Page 2

Workaround / Solution – Remove trailing space from username


What else?


A licensed Microsoft Technician can likely provide you access to the computer. 

Be prepared to show proof of ownership.



Google Account Login


If you are using a Chromebook / Google Account,

You might be able to get help from Google.

Read the document and then check under “Get more help


Fix sign-in problems - Chromebook Help - Google Support


HP Collection of “how-to” videos

HP Video Gallery

  • Search for “chromebook password


Resetting Your Google Account Password - Chromebook and Chromebox



Our Policy -- Password Help on the Community


According to the Community's Rules of Participation


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Open website  HP World-Wide Support

 Select your region and follow the prompts




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