Locking appeared on my screen and then the laptop shutdown

[MSDEBIO]

I was on my laptop when the screen went black and the woed locking appeared. Laptop shutdown and won't reboot

[A_Gayathri]

Hi @MSDEBIO,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[msdebio1]

Hi Gaya1239II

I really feel like a dunce!  I was using my notebook unplugged for most of the day. All of the sudden the word "locked" appeared on the screen and the notebook shut off.  When I couldn't reboot, I posted my question.  I put the notebook on my desk and plugged it in.  Just for the heck of it I tried to boot up and it worked!  My battery was at 0% and started to charge.  So I guess the reason I got the locked screen was because the battery was dead.  I never let the battery run down before.  

Everything is back to normal and working fine.  Many thanks for your quick response and help.

[A_Gayathri]

HI @MSDEBIO,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support