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SunnyCactus
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Message 1 of 3
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“Locking” screen and shut down. Now cannot turn on laptop

HP Recommended
HP Omen 15-ce19na
Microsoft Windows 10 (64-bit)

I was trying to fix a separate issue with my D drive not appearing in files explorer or in disk management. I updated windows and my BIOS via Updates&Security in settings. This did not fix my issue so I was browsing the Internet for solutions when suddenly the laptop displayed a “locking” screen and turned itself off.

 

Now I can’t power it back on! I don’t think this is a power issue as my battery was replaced this year. Please help me fix this! How do I turn it back on?

2 REPLIES 2
SunnyCactus
Author
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Message 2 of 3
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I have since removed the back panel and taken out the battery for 10 min or so and put it back in. The D drive issue remains but my laptop now boots properly. 

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praveenbv
HP Support Agent
HP Support Agent
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Message 3 of 3
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Hi@SunnyCactus,

 

We reviewed your post and I understand that the  Notebook is not Powering ON,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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