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Astha94 Student
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Lockscreen locks while booting

HP Laptop 15g-br1xx
Microsoft Windows 10 (64-bit)

Whenever I boot my laptop, the lockscreen gets locked every alternate time and nothing else can be done except power off. Then I reboot my laptop by the power button. How could I resolve this problem?

HP Support Agent
HP Support Agent
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Lockscreen locks while booting


Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link:

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

I am an HP Employee

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