Lockups while streaming and watching videos

[Echo_Lake]

@taherte2

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. 
The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[taherte2]

Just had another BSOD while watching a You Tube video. New error: System Service Exception.

[Echo_Lake]

@taherte2

Thank you for posting back. 

Have you tried the above suggested troubleshooting steps? Performing system factory reset.

[taherte2 · Accepted solution]

I finally resolved the problem. After applying the optional driver updates from Windows Update, I went to www,hp.com/go/techcenter/pcdiags and began applying driver updates from there. I eventually got brave and applied the BIOS update that was listed there. That fixed the problem! I don't understand what updates appear in HP Support Assistant, but none of the drivers on the techcenter page, including the BIOS update, were listed in HPSA. The lockups started after a BIOS update and another BIOS update corrected it.

[taherte2]

After 3-4 days of no lockups, I had another one today while streaming TV.  A big improvement but not resolved after all.

[Echo_Lake]

@taherte2

Thank you for posting back.

We are in your corner. If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a nice day ahead.