Log in issues

[IszabelleZ16]

So I had this laptop since 2015. I have a password on it, but I don’t remember it. I don’t have the old phone number or the email. Any advice on how I can get onto my laptop

[Ozzie-P]

@IszabelleZ16

Hello,

Thank you for visiting the HP Support Community.

To prevent access to equipment and/or private information by non-authorized users, we request that users do not share instructions intended to bypass security measures – including passwords – in accordance with the Rules Of Participation:

4.  Protect privacy - yours and others'.

    a. Don't share anything about yourself that you would not want to see on a road-side billboard.

    b. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly

    c. Do not allow someone you don’t know to remotely take control of your computer.

    d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this thread is now locked. If you would like help resetting the password on your product, please Contact HP support in your region.

Thank you. 



I work on behalf of HP.