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[Fox7372]

Our HP model 15 has been the most frustrating laptop we have ever bought.  Doesn't seem to recognize our pin or anything else.  Basically just a paperweight since the laptop will not let us login.  We think we have it fixed and the same thing happens the next time we try to login.   Is there anywaybwe can turn off the whole pin thing.   Have never had so many issues with a computer before.  And every issue has to deal with logging in.   I hate this laptop with a passion.   

[Gaya1239]

Hi @Fox7372,

Welcome to the HP Support Community

I understand you are not able to create a new Pin  HP Laptop. Not to worry I will help you to get a resolution to resolve the issue.

Don't worry I'd like to help you out.

Did you make any hardware or software changes on your PC?

Did you create a local account or a connected account on your PC?

As you mentioned when you try to enter the pin the password screen you are getting the error pin is incorrect. computer says “ SOMETHING happened

Please try the steps recommended below.

Press and hold the Shift key from the Keyboard and click on the Power button.

Click on Restart and try to enter the Safe mode.

Kindly try to start your computer in Safe mode from the Windows Recovery Environment.

Once you have entered into the Safe mode then, open Command Prompt and enable Built-in Administrator.

Follow the below steps to enable Built-in Administrator:

Open Command Prompt from Windows Recovery Environment.

Copy and paste the below command and press Enter.

 net user administrator /active:yes

Close the Command Prompt.

Try to log in through Built-in Administrator and change the earlier password or you can create new user account.

click here and follow the troubleshooting steps  HP PCs - Computer does not boot or start

click here and follow the troubleshooting steps  HP PCs - Performing a System Recovery (Windows 10)

I suggest you to follow the steps given below and check if it helps:

1. Type Manage your Accounts in the search bar 

2. Click on Your Accounts.

3. Click on Sign in with a local account instead.

4. Enter the Microsoft password if prompted.

5. Follow the on screen instructions to configure Local account.

6. Restart your PC.

7. Follow the same steps and change to Sign in with a Microsoft account instead.

8. Try to set a new pin and check.

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

I hope this helps! Keep me posted. 

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