Login Page issues

[TakaraBarns12]

Laptop was laggy and very hot, so i turned off to let cool down. Once turned back on, the usual lock screen background has changed to a folder, and when clicking anywhere or pressing any key the screen goes back for 30 seconds then turns back on to the same thing. And no, i haven’t downloaded anything. This has just randomly happened.

[A_Gayathri]

Hi @TakaraBarns12 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP 14-inch laptop is experiencing a glitch that affects the login screen and overall performance. 

Here are a few steps you can try to troubleshoot and resolve the issue:

Perform a Hard Reboot:

• Press and hold the power button until the laptop turns off completely.
• Wait for about 30 seconds, then press the power button again to turn it back on.

Boot into Safe Mode:

• Restart your laptop and immediately start pressing the F8 key repeatedly until you see the Advanced Boot Options menu.
• Select Safe Mode from the list and press Enter.
• If the laptop boots successfully in Safe Mode, you can try running a malware scan or checking for any issues in Device Manager.

Check for Malware:

• Use Windows Defender or another trusted antivirus program to perform a full system scan. This will help identify and remove any malware that might be causing the problem.

Update or Roll Back Drivers:

• In Safe Mode, go to Device Manager by right-clicking the Start menu and selecting it.
• Check for any driver updates or roll back recent driver updates if you suspect they might be causing the issue.

Run System File Checker (SFC) and DISM:

• Open Command Prompt as an administrator.
• Type sfc /scannow and press Enter to check for and repair corrupted system files.
• After that, run DISM /Online /Cleanup-Image /RestoreHealth to repair the Windows image.

Check Disk for Errors:

• Open Command Prompt as an administrator.
• Type chkdsk /f and press Enter. Follow the prompts to schedule a disk check and restart your laptop.

Reset Your PC:

• If none of the above steps work, you might need to reset your laptop. Go to Settings > Update & Security > Recovery and select Reset this PC.

If the issue persists after these steps, there could be a hardware problem

Refer to this document:  HP 14 inch Laptop PC 14-d3000 (2L0Z2AV) User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.