Login screen not showing, reset not working.

[Gryffin1352]

Hey community, I have no clue what is wrong but when I attempt to log in, and press the space bar to go from the lock screen to the password prompt screen, it just goes back to the lock screen without showing me the password screen. Additionally, I get a system32 error when attempting to reset the computer. It says “something went wrong while trying to reset your computer. No changes were made.” Thoughts?

[WAWood]

@Gryffin1352 

This is NOT a criticism directed at YOU, but I really wish folks would quit routinely doing Factory Resets in attempts to repair an ailing PC. Not only does it rarely fix the PC, if there is an underlying hardware issue with the PC, it will make matters worse by leaving the PC in an unusable state.

The HP Factory Reset function relies critically on the contents of the Recovery partition being intact. If those contents get corrupted, which can happen either due to hard drive failing or due to Win10 Upgrade from an older OS, the reset simply will not work.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...

3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.

[Gryffin1352]

After an extensive test, all categories came back as passed.