• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-13-2020 05:36 PM

HP Recommended
Product: Hp Windows 10 home
Operating System: Microsoft Windows 10 (32-bit)

My laptop updated last night and now I cant login. I never changed by passed but it says it is incorrect on lock screen. Not sure how to fix to get into my computer

1 REPLY 1

‎09-14-2020 12:17 AM

HP Recommended

What type of account do you use? Local account or Microsoft account? If you use a Microsoft account, you can reset the password online from another computer or mobile device. While there are live CDs that could be used to reset a forgotten Windows 10 password for a local account.

 

https://www.minitool.com/news/username-password-is-incorrect-004.html

 

If nothing above works, you might need to make a clean installation of windows.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.